Terms

These terms cover the free cartoon, the free talking clip and paid films from Tradimation. Please read them before you use the free cartoon or pay for a film.

Who we are

Tradimation is run by Miracle Ventures Ltd, a company registered in England and Wales (company number 09819220). Our registered office is C/O Carroll Accountants Unit L, Bpi House, Cores End Road, Bourne End, Bucks, England, SL8 5AS.

To contact us about the service, an order or your personal information, use the form on our contact page. Our privacy notice explains how we use your information.

Business customers and consumers

Most of our customers buy for their business. That includes sole traders buying for their trade. Some parts of these terms apply only if you are a consumer, which means you are buying mainly for reasons outside your trade or business. Those parts say so. Nothing in these terms takes away rights the law gives consumers.

The free cartoon

This covers the free cartoon and the free talking clip.

Who can use it

You must be 18 or over. You may use:

• a photo of yourself;
• a photo of another adult, only if they have agreed;
• for a team cartoon, a photo of two or three adults together, only if every one of them is 18 or over and has agreed;
• a photo of a van you own or are allowed to use.

You must not use a photo of a child, a well-known public figure, or anyone who has not agreed. You must not use the free cartoon for anything unlawful, offensive or misleading.

If other people are only partly in your photo or in the background, our check sees them too, and we draw only you (or your team) from a copy of the photo cut to you. A child anywhere in the photo means we refuse it.

What you get

A cartoon made from your photo, and, if you give us your business name, trade, town and a UK mobile number, a 10-second talking clip in the voice you choose from our UK voices. The voice is made by AI. Both are free. The cartoon picture carries a "PREVIEW" watermark, and the clip carries a small "Made free at Tradimation" mark. If you order films later, your cartoon and your voice can carry over to the order.

Until 25 December 2026 you can choose a Christmas clip instead: your cartoon in a Santa hat, saying "Happy Christmas from" and your business name. It is your one free clip, with the same rules, marks and limits as any other. If you send it to your customers, you are the one sending it, so send it only to people who are happy to hear from your business.

If you tick "Make a page for my clip", we show your clip, cartoon, business name and the phone number you choose on a page of its own that you can share. You can remove it at any time with "Remove my page", and it comes down when your clip is deleted.

You may keep and share your cartoon and clip as they are, with their marks. Please do not remove, cover or crop out the "PREVIEW" watermark or the "Made free at Tradimation" mark.

Limits

One free clip per business and per mobile number. Three cartoons per internet connection per day. We may pause the free cartoon at any time, for example when a daily limit on our costs is reached.

Our right to refuse

Every photo is checked automatically. A trade you type that is not on our list is checked to make sure it is a real service and nothing harmful or offensive. We may refuse a photo, a trade, a note or a request, and we may remove a cartoon or clip, if it breaks these terms or if someone tells us their face was used without their agreement.

No promises for a free service

We try hard to make a cartoon that looks like you, but we cannot promise it will. The free cartoon and clip are provided as they are, and we may change or stop them.

We will not show your cartoon or clip publicly, for example on our website or in our adverts, without your permission.

Orders

When orders open

Orders are not open yet: payments are switched off until we turn them on. This section and the two after it describe how orders will work, and they apply to every order paid for once orders open.

What you can buy

What you buy	Price	What you get
Advert	£97	One 30-second advert
Service film	£197	One 90-second film about one of your services
Film pack	£497	2 service films and 2 adverts, or 1 service film and 4 adverts. You choose the mix when you order
Founder pack	£997	Your founder story (about 3 minutes), 3 service films and 3 adverts
Sales story	£397	One sales story of about 2 minutes, telling your business's story to win customers

The founder story comes only in the founder pack. The sales story is sold on its own, one to an order: it is not part of a pack, and more films cannot be added to it.

More films on a pack

If you buy a film pack or a founder pack, you can add more films to the same order at a lower price:

Film added to a pack	Price
Service film	£147
Advert	£67

You can add them when you order, or later, up to 365 days from the day you paid for your pack. Films you add use the same answers about your business, the same cartoon and the same voice as the rest of your order. You can update your answers before we write the scripts for a film you add.

Other prices

A change after your free one costs £49 (see "Changes after delivery").

All prices include VAT. The price you pay is the one shown at checkout, including any promotional code you use there.

What every film includes

• A cartoon of you, and of anyone else in your photos who has agreed to appear, made from your photos. If you send a photo of your van, a cartoon of your van in its real colour.
• A script written from the answers you confirm. You choose it from three and can change any line before you approve it.
• A voiceover in the voice you choose from our UK voices. The voice is made by AI, and we say so.
• Your business name, phone number, logo, brand colours and the other details you give us, shown as you give them. Your logo is used exactly as given, never redrawn.
• Music and sound effects.
• Short quotes from your business's Google reviews, if you choose them, once reading reviews is switched on.
• A landscape version (1920x1080), an upright version (1080x1920) and a square version (1080x1080).
• Captions, both burnt into the film and as a separate captions file, and a poster image for each version.

Each type of film also comes with:

Film	Length	Also included
Advert	30 seconds	Nothing more
Service film	90 seconds	Cut down versions of 30 and 15 seconds
Founder story	About 3 minutes	Cut down versions of 30 and 15 seconds, and a 60-second trailer
Sales story	About 2 minutes	Cut down versions of 30 and 15 seconds

A version made for a Google Business Profile is not included yet. We will add one once we have tested that Google accepts it.

Each type of film follows our own story method for that type. A different story, scenes outside our method, filming, your own music and languages other than English are not included.

The steps you approve

1. Your films. You choose a film or a pack, and for a film pack, its mix. You tell us what each film is about, for example an advert for boiler repairs and a service film on boiler servicing.
2. About your business. You answer our questions once for the whole order. Once reading websites is switched on, if you give us your website, we read it first and fill in what we can, and you check and change the answers. You confirm your answers before we write any script. For a sales story, you also answer a few questions of its own: a true story about your business, your customers' problem and what they want, what stops people ringing you, your reasons why with a "because" for each, and, only if you have them, something you admit honestly and a real limit on your offer.
3. Photos. You upload photos of yourself, your van, your logo and anyone else who will appear, and tick to confirm each other person has agreed. If you made a free cartoon, you can keep it, and the voice you chose for it.
4. Your cartoon. You check your cartoon and can ask for up to three rounds of tweaks. If it is still not right, a person from our team helps. You approve it with "Looks like me". One cartoon is used for every film in the order.
5. Your scripts. For each film you choose one of three scripts and can change any line until you approve it.
6. Your voice. You choose one voice for every film in the order. If you chose a voice for your free clip, it is picked to start with, and you can change it.
7. Your voiceover. For each film you listen to the whole voiceover and flag any line that is too fast, too slow, said wrong or needs a pause. We redo the lines you flag until you approve it.
8. Checking and delivery. We make each film, check it by computer and by eye, and send you a link to download every version.

If a step waits on you, we send reminders. After 7 days without a reply we put the order on hold. You can carry on at any time from the link we sent you. We will not close an order on hold without emailing you first.

Delivery

We deliver each film within two working days of you approving its voiceover. Working days are Monday to Friday, except bank holidays in England.

If we are going to be late, we will tell you and give you a new date. If we deliver a film more than 10 working days late, you can cancel that film and get back what you paid for it in full.

Our right to refuse or stop an order

We may refuse an order before work starts, and refund you in full. We may stop an order if you break these terms, for example by sending a photo of someone who has not agreed. In that case we refund you less a fair amount for the work done.

We may refuse to put something in a film if it is unlawful, harmful or plainly untrue.

What your film says

You are responsible for what your films say. We make them from what you tell us and what your website says.

• We do not check your facts. We do not check qualifications, accreditations, memberships, registration numbers, awards, years of experience, reviews, ratings, guarantees, prices, offers or claims such as "the best choice". They appear as you or your website give them to us.
• You check them before we write. You confirm your answers before we write any script, and you approve every script and every voiceover. Please make sure every fact is true, up to date and yours to use.
• We add nothing of our own. We never add facts about your business: no made-up customers, quotes, reviews or numbers.
• Limits and deadlines on your offer. A sales story mentions a limit, such as a closing date or a number of places, only if you give us one, and we never invent one. It must be true: telling customers an offer is limited when it is not is against the law.
• Stories about real people. If your story is about a customer or someone else, name them only if they are happy to be named. Otherwise tell it without their name or anything that would identify them.
• Your materials. You promise that you have the right to use the photos, logo and website text you give us.
• Google reviews. Once reading reviews is switched on, we can suggest short quotes from your business's public Google reviews: the reviewer's own words, trimmed to at most 20 words and never reworded, with their first name only. You choose which quotes appear, if any, and can remove them; a quote you remove is never suggested again. Use them only as real reviews of your business, and do not suggest one review speaks for every customer. If a reviewer asks us to stop using their words, we leave them out of future films and take them out of delivered films free.

If you are a business customer and someone makes a claim against us because of a fact or material you gave us, you will cover our reasonable costs of dealing with that claim.

If something in a film is different from what you approved, or we put in a detail that you did not give us, that is our mistake, and we fix it free.

Changes and refunds

Changes after delivery

Each film comes with one free change, if you ask for it within 14 days of that film being delivered. Further changes, or a change asked for after 14 days, cost £49 each.

A change means adjusting words, a voice line, how a cartoon looks or a detail on screen, within the same story. A new story or a different type of film is a new film.

Fixing our own mistakes is free and does not use up your free change (see "What your film says").

Cancelling and refunds

• Before you approve your cartoon, you can cancel your order for any reason and get your money back in full.
• After you approve your cartoon, we do not refund a change of mind, except where the consumer rights below apply. This includes films you add to a pack after your cartoon is approved.
• If we cannot make a film, for example because your photos keep failing our checks, we refund what you paid for that film in full. If that film was part of a pack, that means its share of the pack price.

We pay refunds to the card you paid with, within 14 days of agreeing the refund.

Extra rights for consumers

If you are a consumer, you have 14 days from paying to cancel. When you pay, you ask us to start work straight away. If you cancel within those 14 days:

• before you approve your cartoon, you get your money back in full;
• after you approve your cartoon, you get your money back less a fair amount for the work we have done up to the point you tell us.

Once a film is delivered, the 14-day right to cancel ends for that film. If you add films to a pack later, each payment starts its own 14 days.

The law also says our service must be carried out with reasonable care and skill. If it is not, you can ask us to put it right, and if we cannot, you can ask for some or all of your money back. For more on your rights, contact Citizens Advice.

Your film

Who owns it

You own your finished films. We transfer to you any rights we have in it, except our materials listed below.

You can use your film anywhere to promote your business, for example on your website, Facebook, Instagram, WhatsApp status, YouTube and in paid adverts. You can trim it, add your own captions or logo, and cut the end card.

Some parts of every film are ours and go into other customers' films too: our story templates, backgrounds, music, sound effects, the hard-hat mascot and the Tradimation name and logo. We give you a free, permanent, worldwide licence to use them as part of your film. You may not take them out of your film to use on their own, or suggest that Tradimation recommends your business.

Your cartoon shows your likeness. We use it only to make films for you.

What we keep

We keep the right to everything we use to make films, including our templates, story structures, backgrounds, music, sound effects, mascot, software and the improvements we make from what customers choose. When we learn from your choices, we keep the lesson and not your details. An approved script may be shown to our script writer as an example when writing for another business in the same trade, but your business details never appear in another customer's film.

Showing your film

We will not show your film, cartoon or clip publicly, for example on our website, in our examples or in adverts, unless you give us written permission. You can withdraw that permission at any time, and we will stop using it from then on.

Daily clips

Daily clips are not open yet. This section describes how the subscription will work, and it applies to every subscription started once it opens. These terms are for customers in the United Kingdom.

What you get

• A new 10 to 15-second upright clip of your cartoon every day, with captions, ready for WhatsApp Status, Facebook, Instagram and TikTok.
• Each clip's words come only from your confirmed answers, the Google review quotes you chose and the time of year. We add no facts of our own, and you are responsible for what your clips say, as for films (see "What your film says").
• We send you a link to each clip. You choose how clips are used: you approve a week of clips at a time, or you let them go out as they are made. If you connect your social media accounts, we can post them for you (see "Posting for you").
• You can use, share and post your clips to promote your business, as for films (see "Your film").
• If your clips show anyone else (from a team cartoon or your film), they must have agreed to appear in daily clips, not only in one film. If one of them asks to stop, tell us and we stop using their cartoon straight away.

The price

	Price
Founding price, for the first 100 businesses to subscribe	£29 a month
Everyone after that	£49 a month

Prices include VAT. The founding price is for one business. You keep it for as long as you stay subscribed without a break. If you cancel and come back later, you pay £49, even if founding places are left, because each business has one founding place. A founding place given up by cancelling goes to the next business to subscribe. We show how many founding places are left on the page where you subscribe, and that number is always true.

We may change the £49 price. If we do, we tell you at least 30 days before your first payment at the new price, and you can cancel before then without paying it. We will not raise your founding price while you stay subscribed.

Paying and renewing

You pay monthly in advance, by card through Stripe, on the same date each month. The subscription carries on each month until you cancel. Before you subscribe, we show you the price, how often you pay, that it renews until you cancel, and how to cancel. We email you a receipt for every payment, and at least every six months we remind you that you are subscribed, what you pay and how to cancel.

Cancelling

You can cancel at any time, in one step: press "Cancel my daily clips" on your subscription page. You can also tell us through the form on our contact page. Replying STOP to a daily clip text stops the texts; we then ask whether you want to cancel the subscription too. We confirm a cancellation straight away, by email. Your clips stop at the end of the month you have paid for, and you pay nothing more. We do not refund part of a month, except where the consumer rights below apply or where we stop the service.

Cooling-off

You have 14 days from subscribing to cancel for any reason, whether you subscribe as a business or as a consumer. Before you pay, you tick "Start my daily clips straight away. If I cancel in the first 14 days, I get back what I paid, less the days of clips already made." We keep those words and the time you ticked. So if you cancel within those 14 days, we refund what you paid, less a fair amount for the days of clips already made. This is on top of your right to cancel at any time.

Posting for you

Posting is your choice and off unless you turn it on. To turn it on, you sign in to each social media account you want us to post to, on that platform's own page, and tick "Post my daily clips to this account". That gives us permission to post your clips there, and nothing else: we do not read your messages, followers or other posts, and we never post anything you have not chosen to post.

• If you approve clips a week at a time, we post only clips you approved. If you let clips go out as they are made, we post each one when it is ready, without you seeing it first.
• You can turn posting off, or disconnect an account, at any time, on your subscription page or in the platform's own settings. We stop straight away and delete our access to that account.
• Each platform has its own rules, and posts must follow them. We cannot promise a platform will accept every post, keep its rules the same or show your posts to anyone. If a post fails, we tell you.
• Cancelling your subscription turns posting off and deletes our access to your accounts.

If we stop or change daily clips

We may change how clips look and are made, keeping what you pay for: a new clip every day, for the price you agreed. If we stop daily clips, or cannot make clips for more than 3 days in a row, we refund the days you paid for and did not get.

Refer a mate

When you share your free clip, the link carries your own referral code.

• What you get. One free 30-second advert, made like any advert we sell, for each business that orders any film or pack through your link and pays for it.
• When you get it. Once that business has approved its cartoon, which is when its order can no longer be refunded for a change of mind. We tell you that a business you referred has ordered; we do not tell you what it bought.
• What does not count. Free cartoons and free clips. Your own business, or anyone ordering for it. A business that has ordered from us before.
• Using it. Claim your free advert within 12 months of being told it is yours, by signing in with the email address you gave us for it. You can order it on its own at no cost, without buying anything else, or add it to another order. If you add it to an order that you do not pay for, or that is refunded, it comes back to you for the rest of its 12 months. It cannot be swapped for money or passed to someone else.
• If their order is refunded. If the business you referred later gets all its money back (for example because we could not make its film), a free advert you have not used yet is cancelled. One you have already used stays yours.
• Fair use. We may refuse or take back a reward earned unfairly, for example through made-up businesses. We may change or end refer a mate at any time; a reward you have already earned stays yours.

We never contact the people you share your link with. You share it yourself.

For everyone

Our responsibility to you

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

If you are a business customer, we are not responsible for lost profit, lost business, lost income, harm to your reputation or any indirect loss. Our total responsibility for each order is limited to the price you paid for it.

If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for business losses.

For the free cartoon and clip, because they are free, we are not responsible for any business loss they cause.

We cannot promise that your film will win you work, or that Google, Facebook or any other platform will accept it or keep their rules the same.

Things outside our control

We are not responsible for delays caused by things outside our reasonable control, such as a failure at one of the providers we rely on. If that happens, we will tell you and give you a new date.

Complaints

If something has gone wrong, tell us through the form on our contact page.

Changes to these terms

We may update these terms. The terms in place when you pay apply to that order.

Other legal points

We may pass our rights under these terms to another company, for example if the business is sold. Your rights will not be reduced. Only you and we have rights under these terms. If a court decides part of these terms cannot be enforced, the rest still applies.

Which law applies

These terms are governed by the law of England and Wales, and the courts of England and Wales can decide any dispute. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in your own courts.